which module and FW are you using? Are you using NB-IoT, Cat-M or 2G?
assuming you are on NB-IoT and using a Sara R410 or similar:
can you send the output of these commands to see if you are connected and how the radio is at your place?
I am using NB-IoT. I already got the connection and send and receive messages. I think I did not wait time enough to the connection establish. I was reading the documentation and the Wio Lte Cat M1/NB-IoT just started sending messages to the server.