Hi
I am in trying to install the latest firmware version for the R412M iM0.10.00,A.02.14. using Easyflash but it is failing with error ‘Backup failed’ as described here:
Windows shows that the device driver for Qualcomm HS-USB Modem 90B2 is up to date but the windows device connect/disconnect sound plays every 3 or 4 seconds constantly when the USB is connected to the boards u-blox module.
I’ve repeated the steps many times. I still have M0.09.00,A.02.11 installed as Easyflash won’t progress beyond the backup.
Thanks Jan but I have run Easyflash as Administrator on 2 different windows 10 laptops with different usb cables but the backup fails and I can’t get beyond it. Same behaviour on both.
I think it’s related to the USB connect/disconnect that is happening all the time. I’ve tried it with and without a battery connected to the R412M.
I connect the device to the laptop. The little yellow indicator light comes on, A few seconds later it goes out for a millisecond and the laptop makes a disconnect sound.
Its probably correct that a firmware update would fail if a connection to the device can’t be maintained, I don’t know if this is a hardware or software problem.
It could be that the sketch is doing stuff with the R412M module.
Double press the reset button after you power the board, to disable the sketch and put the board in bootloader mode.
Make sure you use the correct usb port, the one with the arrow and “USB SARA module”
Run Windows Updates and let it install the drivers.
Did reboot the pc after installing EasyFlash? The drivers usually will be installed in a Windows Update after reboot.
Thanks Jan.
Yes, I think it was the serial pass through sketch that was causing the usb connect and disconnect. That behavior stopped after I double pressed the reset button and got a blue light. I also installed all windows updates.
I rebooted my PC. My charged battery is connected to the board and I launch Easyflash as Admin. The USB is connected to the correct slot on the board labelled ‘USB Sara Module’. The blue light is on the board. I choose the SARA-R4 product in Easyflash and the USB Port.
It always fails Waiting for Synchronization. I disconnect and restart but it’s the same result.
Have you any other troubleshooting hints?
I am trying to do this firmware update because I can’t connect the board to send a message using NB.
+UBANDMASK: 0,1375649799391,1,185538719
+CSQ: 11,99 ( I get 30,99 when I travel 2km to the mast)
+CGATT: 1
AT+USOCR=17 --> +CME ERROR: No connection to phone
Thanks,
Lisa.
Thanks Jan. I don’t get an IP. I will paste here all of the exact commands that I enter and the responses. It would be great if anyone could spot what I am missing:
AT+URAT=8
Hi Jan, thanks again for your quick response.
When I ordered my device from Sodaq last year through the vodafone shop I also ordered a VSIM (which was dispatched from the Netherlands) . When The device arrived, I assumed that it would need the VSim ordered from here so that is what I have been using up until your last post.
I now registered and inserted the vsim that arrived from Sodaq, and restarted the device.On the V-Sim app on my phone, when I type in “hello world” it returns “gprs123456” “apn123456 ciot.vodafone.com” …
On the thread: Connecting from Ireland
you said: The correct APN: nb.inetd.gdsp
Using the vsim supplied by sodaq in Ireland, is this the correct apn or should it be ciot.vodafone.com.
I would like to ask vodafone this question but I can’t find anyone in customer service who knows this.
I still have
AT+CGATT?
+CGATT: 1
OK
AT+CGDCONT?
+CGDCONT: 1,“IP”,“nb.inetd.gdsp”,“0.0.0.0”,0,0,0,0
I cannot attach when I use apn ciot.vodafone.com so I don’t thin that it is correct.
Regards,
Lisa
sim cards who are bought from SODAQ should all have the APN for NB-IoT: nb.inetd.gdsp
If you have other simcards then you should contact your supplier.
If you got the sim from us, please send the CCID to info at sodaq dot com so we can create an issue with Vodafone to see why you are connected but don’t get an ip address and are not able to send any data.
